The revised commercial model lowers the first-commitment hurdle for manufacturing SMEs, then aligns ongoing cost to workflow and event volume. Prices exclude VAT.
The Starter Pilot is designed for an SME that needs credible evidence before committing to integration. The Production Pilot is for a buyer ready to test a live controlled workflow.
Current-state workload, quality-cost model, data-readiness review, governance boundary and a prioritised implementation recommendation.
A controlled historical-data proof for one site and one CAPA or NCR workflow—without production integration.
A bounded live workflow with one connected source, role-based access, operating controls and production recommendation.
All plans include controlled workflows, source traceability, monitoring, support and a defined value-review cadence. Annual agreement applies.
Up to 50 events/month
Up to 200 events/month
Up to 500 events/month
Scoped volume
No buyer should discover the real cost after a pilot. These guide prices provide a planning range; the proposal confirms the exact amount.
| Additional requirement | Guide price | What it covers |
|---|---|---|
| Additional data source | From £2,500 one-off | Mapping, connector configuration, testing and source documentation. |
| Additional site | From £4,500 setup + £600/month | Site discovery, workflow variation, access setup and service coverage. |
| Extra 100 events/month | £250/month | Additional processing, monitoring and support volume. |
| On-site delivery | £1,200/day + travel | Workshop, process observation, training or controlled go-live support. |
| Dedicated customer cloud | From £9,500 | Environment setup, deployment controls and customer-specific operating documentation. |
| Validation support | Scoped from £7,500 | Risk-based documentation, test support, traceability and change-control alignment. |
Discounts reward commitment and lower administration; they do not remove the governance work that makes the service credible.
Available on managed-service fees paid annually in advance. Setup and third-party costs are excluded.
Managed-service rate is fixed for the agreed scope. Material scope and third-party cost changes remain chargeable.
For qualifying deployments, part of the first-year service fee can be linked to agreed adoption and verified-value milestones.
QMS replacement, unrestricted data migration, autonomous quality decisions, product disposition, automatic CAPA closure, unbounded custom development, regulatory certification and third-party licence fees.
We will recommend the £9,500 Starter Pilot only when the available history and measurable workload are sufficient. Otherwise, begin with the scan—or do nothing yet.